Location Hong Kong
Our client is seeking a Customer Service Manager to manage the
integration between the Sales and Service departments of all their yacht
brokerage and sales offices in order to ensure that excellent customer service
is a standard across the company.
Specific duties will include:
* Developing a customer service policy for the entire organisation.
* Managing a team of customer services staff.
* Extensive liaison with Sales and Service departments.
* Handling face-to-face enquiries from customers.
The ideal candidate will probably be a degree qualified marine engineer with a minimum of 5 years experience gained in a forward looking yacht sales or service environment. Alternatively similar experience gained in another high value consumer goods environment would be useful. Previous experience of managing a customer service department is desirable as is knowledge of the client’s yacht brands.
* Developing a customer service policy for the entire organisation.
* Managing a team of customer services staff.
* Extensive liaison with Sales and Service departments.
* Handling face-to-face enquiries from customers.
The ideal candidate will probably be a degree qualified marine engineer with a minimum of 5 years experience gained in a forward looking yacht sales or service environment. Alternatively similar experience gained in another high value consumer goods environment would be useful. Previous experience of managing a customer service department is desirable as is knowledge of the client’s yacht brands.
Starting ASAP
Please mention Reliance Yacht Management when applying for this position
Please mention Reliance Yacht Management when applying for this position
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